This Disclaimer outlines the limitations of SUP's responsibilities and the nature of the platform. Please read this document carefully before using the SUP mobile application or website.

1. Platform Role

SUP is a technology platform that connects buyers and sellers of goods. We are a marketplace facilitator, not a buyer, seller, agent, or broker. SUP does not own, inspect, verify, or control any of the items listed on the platform. All transactions are conducted directly between users.

2. No Warranty on Listings

SUP does not verify the accuracy, completeness, or authenticity of any listing posted by users. We make no representations or warranties regarding:

The quality, condition, or description of listed items
The authenticity or originality of products
Whether a seller has legal title to the items they list
Whether listed prices are fair or market-accurate
The availability of any item at the time of inquiry

Users are solely responsible for independently verifying all information provided in listings before entering into any transaction.

3. Transaction Disclaimer

SUP facilitates connections between users but is not a party to any transaction. We are not responsible for:

The completion, failure, or cancellation of any transaction
Payment disputes between buyers and sellers
Loss, theft, or damage to items during or after a transaction
Misrepresentation or fraud by any user
Personal safety risks associated with in-person meetups
Items that do not match their listing description

4. User-Generated Content

All listings, messages, reviews, and other content on SUP are created by users. SUP does not endorse, guarantee, or take responsibility for user-generated content. Content reflects the views of individual users, not SUP.

While we moderate content that violates our policies, we cannot review every listing or message. If you encounter content that you believe violates our Terms of Service or applicable law, please report it using the in-app reporting feature.

5. Safety Disclaimer

Meeting strangers always carries risk. SUP strongly recommends:

Meeting in busy, well-lit public places (shopping malls, police station parking lots, coffee shops)
Bringing a friend or family member for high-value transactions
Informing someone you trust about the meetup details
Never sharing your home address with buyers or sellers you don't know
Trusting your instincts — if something feels wrong, cancel the transaction
Verifying items thoroughly before handing over payment

SUP is not liable for any harm, injury, or loss that occurs in connection with in-person transactions arranged through the platform.

6. Technical Disclaimer

While we strive to maintain the highest availability and performance, SUP does not guarantee that the Service will be:

Available at all times or without interruption
Free from errors, bugs, or security vulnerabilities
Compatible with all Android devices and OS versions
Free from data loss in all circumstances

We perform regular maintenance and security updates. We will endeavour to notify users in advance of planned downtime.

7. Third-Party Services

SUP uses the following third-party services to operate the platform:

Railway — server infrastructure and PostgreSQL hosting
Cloudinary — image upload, storage, and optimization
Resend — transactional email delivery

We are not responsible for the availability, security, or practices of these third-party services. Their respective terms of service and privacy policies apply.

8. External Links

The Service may contain links to external websites or resources. SUP has no control over and accepts no responsibility for the content, policies, or practices of any third-party websites.

9. Accuracy of Information

While we make reasonable efforts to keep the information on this website accurate and up-to-date, we make no warranties about the completeness, accuracy, reliability, or suitability of any information. Any reliance you place on such information is strictly at your own risk.

10. Limitation of Liability

To the fullest extent permitted by applicable Indian law, SUP, its officers, employees, partners, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

Your use or inability to use the Service
Any transactions conducted through the platform
Unauthorized access to or alteration of your data
Any bugs, viruses, or other malicious code transmitted through the Service
Any errors or omissions in any content

11. Changes to This Disclaimer

We reserve the right to modify this Disclaimer at any time. Changes are effective immediately upon posting to the website. Your continued use of the Service constitutes acceptance of the updated Disclaimer.

12. Contact

For questions or concerns regarding this Disclaimer, please contact us at hello@sup.app.