Contact & Support

One address reaches us for everything. Write to supsellusedproduct@gmail.com, or message us on WhatsApp at +918955535949.

We aim to reply within 3 working days. Putting the right word in the subject line gets your message to the right place faster.

What To Write About, And How

• Support — something in the app is not working, or you cannot get into your account. Tell us the email address on the account, your Android version and what you were doing when it went wrong.
• Refund — for a paid feature you bought from SUP. Include the date, the amount and what you bought. The rules are in the Return & Refund Policy.
• Privacy — to ask what we hold about you, correct it, delete it, or withdraw a consent. Write from the address on your account. See the Privacy Policy.
• Report — an AD, a message or a user that breaks the Terms of Service. Reporting from inside the app is faster, because it attaches the AD for us.
• Complaint — if something we did was wrong, or an earlier answer did not resolve it.

Reporting Inside The App

For anything about a specific AD or user, use the report button on the AD or on their profile. It tells us which AD you mean, which saves an exchange of emails. We read every report. We do not tell the other person who reported them.

Deleting Your Account

You do not need to write to us for this. In the app, go to Settings → Privacy Settings → Delete Account and confirm with your password. What happens to your information afterwards is set out in section 8 of the Privacy Policy.

What We Cannot Do

SUP is a marketplace. Buyers and sellers deal directly and SUP never holds the money for an item, so we cannot refund you for something you bought from a seller, reverse a payment, or make a seller take an item back. What we can do is act on the account: remove the AD and suspend the user. Report it and we will.

If you have lost money to a scam, report it to us so we can stop the account, and report it to the police. Online financial fraud in India can be reported on the National Cyber Crime Reporting Portal at cybercrime.gov.in or on the helpline 1930.

Complaints

Write to supsellusedproduct@gmail.com with Complaint in the subject line and tell us what happened, what you would like done, and the date. We will acknowledge it within 48 hours and aim to resolve it within 30 days.